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Veteran Op
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Joined: Thu Jun 02, 2005 2:00 am
Posts: 5558
Location: USA
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Well, somewhat. But the difference is legitimacy. If someone paid me $50 or more for a download product (which can be completely automated) and it took minutes, well that's just life. If it took hours, well glitch in the system. If it took days... that's neither, that's my fault for being too lazy to check the order queue. Weeks... I couldn't justify that, ever.

I wouldn't be in business if it took me weeks to get stuff delivered, and neither would most places. Imagine if you went to a restaurant, ordered, and they told you it would take 3 weeks to get your food. I know TW isn't JP's priority, and maybe there are extenuating circumstances in any given case, but it's certainly not good customer service either.

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Sun Jul 29, 2007 9:35 pm
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Joined: Wed Jan 03, 2007 3:01 am
Posts: 13
Location: United States
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This is poor customer service I am a very understanding person but this is going on two weeks now and I know he received the info because I got a return receipt like 4 days ago. I dunno what the hold up is and even if there is a good reason why not drop an email real fast and say so? If I performed like this at work I would be canned.


Sun Jul 29, 2007 11:55 pm
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Chief Warrant Officer

Joined: Sat Feb 24, 2001 3:00 am
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This is so sad and there is no excuse.
River Rat

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Mon Jul 30, 2007 12:42 am
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Joined: Fri Sep 03, 2004 2:00 am
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Location: Acworth, Georgis USA
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I also Emailed and ICQ'd JP as well, and hope he answers your request, keep me posted on the status, and I will keep on trying to get him as well.

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Mon Jul 30, 2007 11:28 pm
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Joined: Sat Jul 28, 2007 12:44 pm
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I sent in my money for the full enchilada on Saturday... $80.00 and other than the receipt from paypal I havent heard anything either. Im in no real hurry, but some sort of reply would be nice...


Mon Jul 30, 2007 11:33 pm
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Location: Acworth, Georgis USA
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KK will also check into it for you too flyer, if you have an extended wait too.

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Mon Jul 30, 2007 11:39 pm
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Vulcan wrote:
KK will also check into it for you too flyer, if you have an extended wait too.



Cool... appreciate it... would like to fire it up as soon as possible ::evil grin::


Tue Jul 31, 2007 2:40 pm
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Over 2 weeek now an still no word.


Wed Aug 01, 2007 8:41 am
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I recieved my codes this afternoon... woot!!!!

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Wed Aug 01, 2007 3:57 pm
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Joined: Fri Sep 03, 2004 2:00 am
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Location: Acworth, Georgis USA
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MPaulley wrote:
Over 2 weeek now an still no word.


Have you checked your junkmail folder? Just checking and maybe the spam filter is parsing it out? I will try with JP again. Maybe he forgot, well I will try again for you.

Vulcan

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v1 TWGS telnet://vulcansforge.homeip.net:2002
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my Email is vulcan219@comcast.net now


Thu Aug 02, 2007 2:41 am
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Joined: Wed Oct 24, 2007 4:25 pm
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mpaulley were you succesful getting your codes? I'm just on day 3 but if it's going to be a 2 week waiting list I'll contact paypal and have them reverse the charge.


Fri Oct 26, 2007 5:15 pm
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day 5 and still nothing


Sun Oct 28, 2007 2:52 pm
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Joined: Tue Nov 19, 2002 3:00 am
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I sent JP a question in a email on October 9th if I remember correctly it took me about 10 days to hear from him. Not to be a sqeeky wheel but my Fiancee is looking to buy me the 80$ package. I assumed my wait time on my email was due to time constraints, however if I purchased a package I would be a paying customer.

My birthday is Sunday and my Fiancee wants to give the server to me as a gift. Is it realistic to assume he will get the codes to me by Sunday if purchased tonight? The OP of this thread has allot more patience than I do as a consumer. Two weeks after purchasing a e-item would be way to long.

*Edit*
Regardless I have submitted my order based on Jp's past performance and involvement with this project. So I guess the clock is ticking for Sunday, at least for me. Can't wait to continue my scripting work on my Borg script!!

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Mon Oct 29, 2007 11:48 am
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Joined: Fri Sep 03, 2004 2:00 am
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Hopefully he will get the codes to both of you in a reasonable manner, if not, let me know or Zentock,we will get ahold of JP and see if we can help

Vulcan

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v1 TWGS telnet://vulcansforge.homeip.net:2002
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Forum and site down for now.
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Mon Oct 29, 2007 1:46 pm
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Joined: Wed Oct 24, 2007 4:25 pm
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I think reasonable has come and gone for an online purchase


Mon Oct 29, 2007 7:57 pm
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